How can we help?

From your dashboard, navigate to the Drivers or Trucks section. Click 'Add Driver' or 'Add Truck' and fill in the required details. Changes take effect immediately across your account.

Lugixa uses Stripe for secure payment processing. Your subscription renews automatically each billing period. You can view, update, or cancel your plan at any time from Settings → Billing.

Yes. Load reports, driver records, and analytics can be exported from the Reports section of your dashboard. Contact support@lugixa.com if you need a full account data export.

Go to Settings → Team and click 'Invite Member'. Enter their email and assign a role (Dispatcher, Driver, Viewer). They'll receive an email invitation to join your company workspace.

Your account and data remain accessible until the end of your current billing period. After that, your account is paused. Your data is retained for 90 days before permanent deletion — contact us if you need more time.

Yes. Lugixa uses industry-standard encryption in transit and at rest. Each company's data is strictly isolated — no cross-tenant access is possible. See our Privacy Policy for full details.

On the login page, click 'Forgot Password' and enter your email. You'll receive a secure reset link within a few minutes. If you don't see it, check your spam folder or contact support.

Yes. Plan upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle. Visit Settings → Billing or contact billing@lugixa.com for assistance.